01. Digital course purchases
Cipenyalex offers digital study guides, not physical goods. Read the modules, format and intended reader before ordering. This policy does not remove any mandatory consumer rights.
02. When to contact us
Contact support if you were charged twice for the same order, did not receive the promised file, received an unreadable or incorrect file, or believe the delivered material materially differs from the description. Include your order reference, course name and a brief explanation; do not send full payment-card details.
03. How a request is handled
We will review the order and reported issue. Depending on the circumstances and your legal rights, a remedy may include providing the correct file, repairing a delivery problem or issuing an appropriate refund. A request will not be refused solely because you opened a file when the material is defective or mandatory rights apply.
04. Cancellation and withdrawal
If your order has not been delivered, contact support to request cancellation. Where a statutory withdrawal period applies to digital content, it may end after delivery begins only where the required express consent and acknowledgement have been obtained. Visiting this site or clicking a purchase button does not by itself provide that consent.
05. Refund method
Approved refunds are normally returned through the original payment method. Processing time depends on the payment provider and your bank. There are no physical return shipping requirements for a PDF guide.
06. Current ordering status
Orders are not currently open. Published seller and support details, payment links and a disclosed delivery method are required before purchasing is enabled. Contact information will appear on the Contact Us page.
Related information: Contact Us · FAQ